Mr. Jones and you

When Mr. Jones first steps into your office, he has no idea what kind of experience awaits him. What he does have is plenty of reservations and expectations. On the one hand, he’s concerned about what he’ll look like with a hearing aid, and how difficult it is to learn how to use it. On the other hand, he has high expectations about how it will improve his hearing. He doesn’t realize that getting used to an increased dynamic range of hearing is a process that takes time. Mr. Jones may be not be prepared for what lies ahead, but with the features of the Satisfaction Manager at your disposal, you are prepared for Mr. Jones.

The Satisfaction Manager takes Beltone One! technology and applies it in a straightforward  way to meet your needs and the needs of Mr. Jones. You’ll have everything you need to help him overcome his reservations and become a satisfied customer.

SATISFACTION MANAGER
SOLUS
Multimedia software that helps you address cosmetic concerns and make a good initial fitting

Satisfaction Journal
Embedded database that gives you insight on real life usage of One! to help you counsel your patient

The Satisfaction Manager

New technology that helps you satisfy customers

Beltone One! is one of the most attractive hearing solutions on the market. Depending on the model, it’s either virtually invisible or designed to integrate with the user in an eye-pleasing way. The Belcam will prove this for Mr. Jones by showing him on your computer screen exactly what he looks like with hearing aids on. It will also help you show him how to insert and operate the instrument.

Once Mr. Jones is reassured about the cosmetic aspect, then the SOLUS software program will help the two of you through the fitting process. You’ll be guided in four straightforward steps: From gathering information on the patient’s profile to choosing, fitting and activating the hearing aid.

SOLUS also includes the Audio Verification Environment (AVE.) system. With it’s audiologically verified Dolby Surround Sound files, multi-media speaker system and audio-visual representations of real-life situations, AVE. is state-of-the-art technology. And it’s not just for show. You can use it in a number of practical ways.

First, you can demonstrate to Mrs. Jones what her husband experiences with diminished hearing. Second, you can recreate real-life surround acoustical environments for Mr. Jones right in your office to demonstrate the benefits of amplification. Realistic sound simulations lead to a better understanding of the hearing loss. This helps you set realistic expectations, which make Mr. Jones more committed to accepting the hearing aid. Finally, you can use AVE. to help you adjust the fitting settings, and to fine-tune them when Mr. Jones returns for follow-up visits.

“NOT ONLY IS SOLUS VERY USER FRIENDLY, IT’S ALSO VERY CLIENT FRIENDLY.
MY CUSTOMERS CAN SEE WHAT’S GOING ON ON THE SCREEN AND UNDERSTANDIT IMMEDIATELY.”

JEFF GERMAIN, BELTONE
DISPENSER AND REGISTERED HEARING AID PRACTITIONER